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Customer Service

 

Shipping

Commission remains fully operational. We commit to provide you with a pleasant shopping experience. Please consider a delay in usual delivery times given the current situation with the global pandemic.

Orders will be processed and shipped within 2 next business days of receiving your order. A confirmation email will be sent after your order is received. An email with tracking number will be sent separately once your order is dispatched. 

For international deliveries, each city will have varied postal restrictions. We recommend researching delivery limitations in your city before placing your order.

Delivery times are estimates and begin from the date of dispatch. We commit to shipping your order as quickly as possible. However, we ask for your understanding for delays as a result of remote delivery locations or extreme weather conditions. Please anticipate delays during sale periods and holidays.

When placing your order, please ensure that the billing and shipping address details are correct – you should provide an address that will be attended during normal business hours as you will need to sign for your package.

Commission will not be responsible for parcels that are lost or damaged in transit as a result of authorising the courier service to leave your parcel unattended should nobody be at the delivery address to sign for it. 

We ship from our office in New York City. International shoppers will be responsible for paying Customs, Duty and Import taxes to receive your order. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order.

Any delay in paying these customs fees will result in a delay of delivery of your order.

If you have any questions regarding your order or shipping, please e-mail us at shop@commission.nyc

Our operating hours are Monday to Friday, 10am to 6pm EST.

 

Returns

Orders can be returned for a full refund to the original form of payment within 14 days from the receiving the order. 

Please initiate the return process by e-mailing us at shop@commission.nyc within 7 days from the day of delivery indicating your full name, order number and the items you wish to return. Commission will supply you with the RMA form to be filled out and included in your return shipment. 

A full refund will be initiated for products meeting all of our following return policies:

  • Returns are delivered to us within 14 days of the date of original delivery.
  • Products must be returned in the same condition that it was received and it must also be in the original packaging with tags still attached. Garments must be unworn, unwashed, unaltered, odor-free and stain-free.

Commission reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.

Commission is not responsible for any returns lost in transit – we recommend you include tracking and insurance for your protection.

Upon receipt of your returned merchandise, they will be checked over prior to receiving approval for a refund. Once approved, your return will be processed. Refunds will be processed within 3-5 business days of receiving the returned garments. Shipping costs will be deducted from the total amount paid. 

Exchanges are not available at the moment due to limited stock. If you wish to exchange please request to return your item(s) for a refund and place a new order. 

Refunds are only permitted for full price items, sale or promotional items cannot be refunded.

We commit to providing our customers with great post shopping services, please e-mail us at shop@commission.nyc to find a solution that works for both parties.